What are "Managed IT Services"?
Managed IT Services provide your business with a dedicated technology partner who takes full responsibility for keeping your systems secure, reliable, and optimized, without the overhead of building an in-house IT department or management. Instead of asking your team to juggle IT issues alongside their core responsibilities, we deliver proactive monitoring, cybersecurity, cloud management, and responsive support so your staff can stay focused on serving customers.
This model ensures your technology runs smoothly, reduces downtime, and protects your data while eliminating wasted spend on emergency fixes or unnecessary tools. You gain a trusted advisor who aligns IT decisions with your business goals, delivering clarity, control, and confidence in your technology strategy. It’s the smart way to simplify IT, strengthen security, and scale your business without the headaches.
Managed IT Services Packages
Knology CORE
Knology ELEVATE
Knology ELEVATE
Positioning: The foundation for reliable IT management. Perfect for businesses that need essential monitoring and security without unnecessary extras.
Features & Benefits
- 24/7 Proactive Remote Monitoring & Patch Management: Keeps systems secure and up-to-date.
- Enterprise Cybersecurity Protection: Industry-best endpoint protection, firewall monitoring, and platform security.
- Enterprise Email Security: Advanced threat protection, archiving, continuity.
- Cybersecurity Awareness Training.
- MS365 Backup Included: Full backup solution and management for O365 tenant included.
- Backup Monitoring.
- Server Management: Available as an add-on per server, if applicable.
- Quarterly Technology Reviews: Align IT strategy with business goals.
- Ad-Hoc Remote Support: Hourly rate for on-demand support or onsite visits.
- Monthly health report + quarterly review.
Ideal For: Small businesses or startups with 10-25 users seeking dependable Core IT coverage at an affordable rate.
Knology ELEVATE
Knology ELEVATE
Knology ELEVATE
Positioning: A step up for growing businesses that need advanced support, security, and productivity tools.
Features & Benefits
Everything in Knology CORE, plus:
- Remote and onsite Support Hours: Pooled hours included.
- Network and Firewall Management
- Compliance Assistance: Support for industry standards, assessments, and audits.
- Lifecycle Management: Hardware/software procurement, deployment, and retirement planning.
- Monthly support and Technology Review: Set cadence to review health, alignment, and IT partnership.
- Quarterly Executive Reviews: Strategic sessions to align IT with business objectives.
Ideal For: Businesses scaling operations and requiring stronger support and compliance.
*Knology ELEVATE required for operations above 26+ users.
Knology APEX
Knology ELEVATE
Knology APEX
Positioning: The ultimate managed IT experience—strategic, secure, and fully optimized for performance.
Features & Benefits
Everything in Knology ELEVATE, plus:
- Unlimited Remote Support: No caps, full coverage for all users during business hours.
- 24/7 Support for Critical Events: Included for emergencies and major incidents.
- Full Business Continuity & Disaster Recovery Planning: End-to-end strategy for resilience and uptime.
- Knology INSIGHT (vCIO Services): Dedicated Fractional CIO for IT strategy, budgeting, and technology roadmap alignment.
- Vendor Management: Complete oversight of third-party technology relationships.
Ideal For:
Organizations that demand top-tier security, compliance, and strategic IT leadership with maximum flexibility and value.